Before submitting a request, did you search for your question in our Resource Center ?
We have gathered all resources to use our plugins and themes, as well as F.A.Q. Get an immediate reply to your question, check our Resource Center!
Documentation
Knowledgebase
In our documentation, you will find all the information to get started with our online booking plugin HBook or our WordPress Themes Adomus and Lavilla.
We have gathered the Frequently Asked Questions as well as many recomendations to ease your understanding of HBook powerful functionnalities.
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If you could not find your reply in our <a href=\"https://maestrel-resource-center.refined.site/page/documentations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">documentations</a> or in our <a href=\"https://maestrel-resource-center.refined.site/page/knowledgebase\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">knowledge base</a>, please select your preferred language below and send us a request. We will reply shortly!</p>","translations":{"en-US":{"helpCenterTitle":"What can we help you with today?","sharedPortalName":"Helpdesk","announcementHeader":"Welcome to our helpdesk","announcementMessage":"Did you check our [Resource center|https://maestrel-resource-center.refined.site/]? If you could not find your reply in our [documentations|https://maestrel-resource-center.refined.site/page/documentations] or in our [knowledge base| https://maestrel-resource-center.refined.site/page/knowledgebase], please select your preferred language below and send us a request. We will reply shortly!","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"¿En qué le podemos ayudar?","sharedPortalName":"Centro Ayuda","announcementHeader":"Bienvenido a nuestro Centro de Ayuda","announcementMessage":"¿¿Ha visitado nuestro [Centro de recursos|https://maestrel-centro-recursos.refined.site/]? Si no ha encontrado una respuesta a sus dudas en nuestra [documentación|https://maestrel-centro-recursos.refined.site/page/documentacion/] ni en nuestra [base de conocimientos| https://maestrel-centro-recursos.refined.site/page/base-de-conocimientos], seleccione su idioma preferido y envíenos su solicitud. ¡Le responderemos en breve!","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Comment pouvons-nous vous aider ?","sharedPortalName":"Centre d'aide","announcementHeader":"Bienvenue à notre Centre d'aide","announcementMessage":"Avez-vous consulté notre [Centre de Ressources|https://maestrel-centre-ressources.refined.site/] ? Si vous n'avez pas trouvé votre réponse dans nos [documentations|https://maestrel-centre-ressources.refined.site/space/DH/42336285/] ou dans notre [base de connaissances| https://maestrel-centre-ressources.refined.site/page/base-de-connaissances], merci de sélectionner votre langue préférée et de nous envoyer votre demande. 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Get an immediate reply to your question, <a href=\"https://maestrel-resource-center.refined.site/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">check our Resource Center</a>! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <th class=\"confluenceTh\">Documentation</th>\n <th class=\"confluenceTh\">Knowledgebase</th>\n </tr>\n <tr>\n <td class=\"confluenceTd\">In our documentation, you will find all the information to get started with our online booking plugin HBook or our WordPress Themes Adomus and Lavilla.</td>\n <td class=\"confluenceTd\">We have gathered the Frequently Asked Questions as well as many recomendations to ease your understanding of HBook powerful functionnalities.</td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><a href=\"https://maestrel-resource-center.refined.site/page/documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">View our Technical Documentation</a></td>\n <td class=\"confluenceTd\"><a href=\"https://maestrel-resource-center.refined.site/page/knowledgebase\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Browse our Knowldgebase</a></td>\n </tr>\n </tbody>\n </table>\n</div>\n<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"Can%27tfindwhatyouarelookingfor%3F\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Can't find what you are looking for?</h3>\n<p>Select a topic below and send us a request. 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